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Returns & Cancellations

We stand by our products - period.

  • We have thousands of customers all over the world who have already testified to our commitment to providing outstanding equipment protection at an affordable price and with excellent before- and after-sales service.
  • As a result of the misuse of our good nature by a tiny minority of customers however, we are now having to take a view as to what will and will not be considered for free replacement as a result of use (this excludes items returned for other reasons - see our returns policy section further down the page).
  • Whilst our covers are built to be very robust, nothing is completely indestructible and we do not think it unreasonable to expect customers to assume a level of responsibility in the welfare of their purchase(s).

So here is our policy:

  • Where it is patently obvious an item has been subjected to neglect, abuse or vandalism, we  reserve the right to refuse to repair or replace it. This decision is at our sole discretion and will be based on evidence we again reserve the right to request by means of photographs or the return of the item(s) in question for inspection - at the owner's expense.

We are not unreasonable but we also refuse to have our good nature abused.

 

Returns / cancellation policy:
  • Where an item has been ordered incorrectly - i.e. the dimensions (where made available) not compared or the make and/or model incorrectly purchased and we have manufactured as ordered, there will be a re-stocking fee of £15.00 per item and return postage will be payable by the purchaser. Where a refund is requested, the re-stocking fee will be deducted from the refund which will only be processed once the unwanted item is received back. We do not think it unreasonable to assume that where we have provided the dimensions information it has been compared prior to purchase and the purchaser is satisfied the dimensions match.

  • Where we have manufactured a cover but it is no longer required because the equipment is no longer being kept for whatever reason, a re-stocking fee of £15.00 per item will be deducted from the refund, and the return postage will be payable by the purchaser. Where a refund is requested, the re-stocking fee will be deducted from the refund which will only be processed once the unwanted item is received back.

  • Where there is a clear manufacturing error of whatever nature, no re-stocking fee is payable and we will refund the return postage costs provided they are reasonable.

  • Reasonable postage cost is defined as follows:

    • We will NOT refund guaranteed next day return postage costs in full unless agreed to in advance. Where this is used without prior agreement we will refund what we consider a reasonable proportion - at our sole discretion.

    • We will NOT refund disproportionate courier or postage costs of whatever nature in full unless agreed in advance. Where this is used without prior agreement we will refund what we consider a reasonable proportion - at our sole discretion.

  • Where a re-stocking fee has been paid or a clear manufacturing error is identified we will replace the item free of charge, or issue a full refund depending on the circumstances / customer preference.