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Shipping & Returns

Shipping Times

  • We ship all standard UK mail under 2kg with 2nd class recorded Royal Mail which takes 2 to 3 business days from date of dispatch to date of delivery.
  • UK orders over 2kg will be sent with a signed for courier service which takes 2 to 3 working days from date of dispatch to date of delivery.
  • Expedited UK shipping is sent on a signed for, next day courier service so will be with you one day after date of dispatch.
  • EU customers please allow 10 working days from date of dispatch to date of delivery.
  • All other overseas customers please allow 14 to 21 days from date of dispatch to date of delivery.

We stand by our products - period.

  • We have thousands of customers all over the world who have already testified to our commitment to providing outstanding equipment protection at an affordable price and with excellent before- and after-sales service.
  • As a result of the misuse of our good nature by a tiny minority of customers however, we are now having to take a view as to what will and will not be considered for free replacement as a result of use (this excludes items returned for other reasons - see our returns policy section further down the page).
  • Whilst our covers are built to be very robust, nothing is completely indestructible and we do not think it unreasonable to expect customers to assume a level of responsibility in the welfare of their purchase(s).

So here is our policy:

  • Where it is patently obvious an item has been subjected to neglect, abuse or vandalism, we  reserve the right to refuse to repair or replace it. This decision is at our sole discretion and will be based on evidence we again reserve the right to request by means of photographs or the return of the item(s) in question for inspection - at the owner's expense.

We are not unreasonable but we also refuse to have our good nature abused.

Here are our standard guarantees:

30-Day Money-Back Guarantee

Please see our returns policy below for further information and conditions.

12 Month Replacement Guarantee

If your cover becomes unusable as a result of normal, reasonable wear and tear within 12 months of purchase, we will replace it.

Running Repair Guarantee

If your cover needs some TLC (seam repair, minor tear, etc) within the first 24 months, we will help.

Customer Service Guarantee

We are here to help you protect your equipment - no more, no less. We will offer impartial advice and do whatever we reasonably can to assist you to this end.

Lost Item Guarantee

We make protective covers, we don't run the postal services. Items do go astray from time to time even with the use of tracked delivery services. Where this happens, we will do everything in our power to rectify the situation to your complete satisfaction.

Here is our returns / cancellation policy:
  • Where an item has been ordered incorrectly - i.e. the dimensions (where made available) not compared or the make and/or model incorrectly purchased and we have manufactured as ordered, there will be a re-stocking fee of 50% of the original price of each item returned plus vat, and return postage will be payable by the purchaser. Where a refund is requested, the re-stocking fee will be deducted from the refund which will only be processed once the unwanted item is received back. We do not think it unreasonable to assume that where we have provided the dimensions information it has been compared prior to purchase and the purchaser is satisfied the dimensions match.

  • Where we have manufactured a cover but it is no longer required because the equipment is no longer being kept for whatever reason, a re-stocking fee of 50% of the cost of each item plus vat will be deducted from the refund, and the return postage will be payable by the purchaser. Where a refund is requested, the re-stocking fee will be deducted from the refund which will only be processed once the unwanted item is received back.

  • Where there is a clear manufacturing error of whatever nature, no re-stocking fee is payable and we will refund the return postage costs provided they are reasonable.

  • Reasonable postage cost is defined as follows:

    • We will NOT refund guaranteed next day return postage costs in full unless agreed to in advance. Where this is used without prior agreement we will refund what we consider a reasonable proportion - at our sole discretion.

    • We will NOT refund disproportionate courier or postage costs of whatever nature in full unless agreed in advance. Where this is used without prior agreement we will refund what we consider a reasonable proportion - at our sole discretion.

  • Where a re-stocking fee has been paid or a clear manufacturing error is identified we will replace the item free of charge, or issue a full refund depending on the circumstances / customer preference.